WHAT ARE YOUR SERVICE
CALL RATES?
There is a minimum charge to come out of $95.00.......this covers travel time to the job and the first half hour of labor. After the first half hour, we charge by the quarter hour. The labor charge per quarter hour is $25.00. All parts and taxes are extra. Effective on May 1st a fuel surcharge of $2.90 will be added to each workorder. We do service some outlined areas, Woodland,
Davis, Placerville, Auburn, GranitBay, Elk Grove and ElDorado
Hills. the minimum charge to come out to these areas is $195.00
and includes travel and the first half
hour. The quarterly charges
for labor is the same. A fuel surcharge of $3.90 will be added.
IS THERE ANY TRAVEL CHARGE
ON RETURN VISITS TO INSTALL PARTS ORDERED OR ON FOLLOW-UP SERVICE
AND ADJUSTMENTS?
No! Return visits are considered continued time, as if the technician never left the job. DO THE TECHNICIANS HAVE
THE PART I NEED ON THE TRUCK WITH THEM? IF NOT, HOW LONG WILL
I HAVE TO WAIT FOR PARTS ORDERED?
The technicians carry the most commonly used
parts for most of the major manufacturers with them on the trucks.
Of course, they can't possibly have everything! So our warehouse
in Gold River has a tremendous inventory of parts for not only
cooking equipment but refrigeration and heating and air conditioning
equipment, including ice machine parts. The warehouse is fully
stocked with compressors, motors, belts and other specialty parts.
So the chances of Golden State having the parts you need are very
good. However, if a part is out of stock or is a non-stock item
and has to be specially ordered, it only takes a day or two receive
that part from the manufacturer. The only exception would be if
the manufacturer is out of stock or the part is a made to order
item.
WILL I BE CHARGED
FOR FREIGHT ON PARTS ORDERED?
If the part ordered, is not a standard
stock item, Yes, there will be a freight charge to bring that
part into our warehouse. There are no special handling charges,
only the actual cost of shipping the part.
HOW LONG WILL I HAVE
TO WAIT FOR SERVICE AND WHAT TIME WILL THE TECHNICIAN ARRIVE?
In most cases, service calls are done the
same day. Definitely, all emergencies are within an hour or
so. NON- emergencies will be scheduled for later that day or
in the AM of the following day. Exact time appointments can
be scheduled as first calls of the day. However, once the days
scheduling has been routed, it is impossible
to schedule exact times because there is no way of knowing how long the technician will be on the other calls. DOES GOLDEN STATE
OFFER ITS CUSTOMERS PREVENTATIVE MAINTENANCE?
Yes!!!!!!!! There
are several programs. Each customer has unique and different
needs. Our maintenance programs are custom designed to fit these
needs.
CAN I GET A FREE ESTIMATE
PRIOR TO HAVING SERVICE WORK DONE?
Golden State will only give FREE estimates
upon request for jobs in excess of $500.00. All other service
calls will be charged the minimum labor charges. For more precise
information on estimates and bids, contact
our office.
WHAT IS THE WARRANTY
ON WORK PERFORMED AND PARTS INSTALLED?
All warranties are "industry standard"
90 days on parts and 30 days on labor for routine service calls.
Some manufacturers will specify extended warranties on some
parts such as compressors, condensers and motors. These are
generally one year and will be honored by Golden State. Extended
labor warranties are available on bid jobs and will always be
specified in the written bid or estimate.
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