What are your service call rates?
Golden State will charge $150 for the first hour of on-site labor and $50 for each half hour thereafter. There are no trip charges or surcharges of any kind.
Is there any travel charge on return visits to install parts ordered or on follow-up service and adjustments?
No! Return visits are considered continued time, as if the technician never left the job.
Do the technicians have the part I need on the truck with them? If not, how long will I have to wait for parts ordered?
The technicians carry the most commonly used parts for most of the major manufacturers with them on the trucks. Of course, they can't possibly have everything! So our warehouse in Gold River has a tremendous inventory of parts for not only cooking equipment but refrigeration and heating and air conditioning equipment, including ice machine parts. The warehouse is fully stocked with compressors, motors, belts and other specialty parts. So the chances of Golden State having the parts you need are very good. However, if a part is out of stock or is a non-stock item and has to be specially ordered, it only takes a day or two to receive that part from the manufacturer. The only exception would be if the manufacturer is out of stock or the part is a made to order item.